Paying Rent on a Nelson Alexander Property

Rent must be paid by the due date and one month in advance.

Rental payments can be made via Bank Transfer (Paycode) or Direct Debit. Cash payments are not accepted at any of our offices.

Paying by Direct Debit
Direct Debit is an automatic payment arrangement where your rent is deducted directly from your nominated bank account on the agreed payment date.

If you would prefer to pay your rent by Direct Debit, please contact your Property Manager, who will arrange for the required Direct Debit form to be provided and completed.

Please ensure there are sufficient funds available in your nominated account to avoid any missed payments or bank fees.

Paying by Bank Transfer (Paycode)
Paycode is a banking term used for a bank transfer with unique account details assigned to your tenancy. These unique details help ensure your payments are correctly identified and allocated to the correct tenancy account.

Please note:

• The account name should be your property address. Some banks do not allow numbers, punctuation, or account names that exceed a certain character limit. If this occurs, we recommend shortening the account name and using the street name only (for example, Smith Street). If the bank still does not accept the account name, Nelson Alexander Pty Ltd can be used as an alternative.
• Some banks may display a "No Match", "New Account", or similar warning message when making a payment for the first time. This occurs because the bank may not yet recognise the account until its systems update overnight. If the BSB and account number exactly match the details provided, you can generally proceed by selecting "Proceed Anyway", "Continue", or a similar option.
• Most banks provide the option to set up a recurring payment schedule, which can help ensure your rent is paid automatically on time.
• If you do not know your Paycode details or cannot locate them, please contact your Property Manager for assistance.
• If you experience difficulties making a payment after confirming the BSB, account number, and account name details are correct, please contact your bank directly. Each financial institution has its own security settings, payment controls, and account validation processes. Unfortunately, Nelson Alexander is unable to override these requirements or facilitate payments that have been blocked by the sending bank.

If you are experiencing any difficulties in meeting your commitments, please contact your Property Manager as soon as possible.

Please remember that our Rental Providers have financial commitments to meet and rely on rent being paid on time.