Customer Feedback
If you have any feedback, a compliment or a complaint, we want to hear about it.
At Nelson Alexander we take great pride in the level of service we offer all of our clients and only through your feedback can we continue to improve. All feedback is read, acknowledged and where appropriate followed up and responded to.
If you want to compliment an agent or an office, please do so using the form below. Your comments will be passed on to the agent, their office and the office manager to ensure their good work is acknowledged.
We do however accept that not all feedback is positive so if we haven't met and exceeded your expectations we want to hear about it – please read the Nelson Alexander Dispute Resolution Process for an understanding of what will happen after you submit your compliant.
Please note, we know that sometimes things can go wrong, and you may feel frustrated or upset however we ask that all communication stays respectful and safe. We do not tolerate any form of:
- Aggression or threats
- Verbal abuse or shouting
- Harassment or intimidation
- Physical violence
- Disrespectful, offensive, or inappropriate comments (including sexist, racist, or discriminatory remarks)
These behaviours can be very distressing for our team and visitors and our staff have the right to feel safe and reserve the right to direct complaints to an alternative form of communication if they feel unsafe.
