As the year winds down and the festive season begins, we wanted to share a quick update on our office hours - along with a few helpful reminders for our customers over the holiday period.
Our Holiday Office Hours:
Christmas: Our offices will close from midday on Wednesday, 24 December and reopen on Monday, 29 December.
New Year: Our offices will be closed on Thursday, 1 January, reopening on Monday, 5 January.
Pascoe Vale Office Hours:
In addition to the holiday office closures outlined above, Pascoe Vale staff will be on leave from 23 December, returning on 5 January. Please note, the Pascoe Vale office will be closed for renovations from 16 December, reopening on 19 January.
Support Over the Holidays:
While our offices are closed, support remains available for urgent matters.
For renters:
If you experience any after-hours urgent maintenance, please follow the urgent repair procedure provided at the commencement of your tenancy. This information is also available via the Nelson Alexander App (available via Google Play and Apple App Store).
For significant emergencies such as flood, storm, tsunami or earthquake, please contact the SES on 132 500.
For all other emergencies, call Triple Zero (000).
Rental Payments During the Holiday Period
For renters and rental providers:
Rental payments will continue to be processed as usual throughout the holiday period. We kindly remind renters to ensure payments are made on time in line with the rental agreement. Please note that public holidays may result in minor delays in the receipt of funds.
We wish all our customers a safe, restful and enjoyable festive season, and look forward to reconnecting in the new year.
